These terms apply to your use of clearhalo.com and to every order you place with Clearhalo ("we", "us", "our"). By using the website or placing an order, you agree to them. We may update these terms from time to time; the version on this page when you place your order applies to that order.

1. About us

Clearhalo is an online home store selling lighting, furniture, bathroom and kitchen fixtures, wall decor and rugs. Our address is Level 5, Unit B, Building 7, Chouzhou Western Road No.333, Yiwu, Zhejiang 322000, China. You can contact us at hello@clearhalo.com, by live chat (24/6), or by phone on +1 212 537 6941 (US) or 0141 816 8493 (UK).

2. Using this website

2.1 We may change, suspend or withdraw any part of the website without notice, and we are not liable if it is unavailable at any time.

2.2 You must not misuse the website. This includes introducing viruses or other harmful material, trying to gain unauthorised access to the website or its systems, collecting product listings, descriptions or prices with robots or other automated tools, or using the website for any unlawful purpose.

2.3 If you create an account, you are responsible for keeping your password confidential and for all activity under your account.

2.4 The website may link to other websites that we do not control. We are not responsible for their content or for any loss that may arise from using them.

3. Privacy

Our Privacy Policy explains how we collect, use and protect your personal information.

4. Orders and contract

4.1 To place an order you must be at least 18 years old and authorised to use the payment method you provide.

4.2 When you place an order, we send an email confirming that we have received it. This is not acceptance of your order. Our contract with you is formed when we email you to confirm that your order has been dispatched.

4.3 We may refuse or cancel an order, for example if an item is unavailable, if there is an error in the price or product information, or if we cannot verify your payment. If we cancel an order you have paid for, we refund you in full to your original payment method.

4.4 We may limit the quantity of an item that can be bought per customer or per order. For trade and bulk orders, please see our Trade Programme or email hello@clearhalo.com.

5. Prices and payment

5.1 Prices are shown on the website at the time of your order. Shipping is free on every order, and customs duties and import taxes are included in the price, so there is nothing more to pay on delivery.

5.2 We try to make sure all prices and product details are accurate, but errors can happen. If we find an error in the price of an item you have ordered, we will contact you and give you the choice of confirming the order at the correct price or cancelling it for a full refund. If we cannot reach you, we will cancel the order and refund you.

5.3 Payment is taken when you place your order.

5.4 Discount codes and promotions are subject to the terms stated when they are issued and to our Sales and Offer Terms.

6. Delivery

We deliver free to every country except Iceland, Cyprus and Israel. Orders are dispatched within 5-10 business days, after final quality checks, and every order is tracked. Delivery to the UK, Australia and Canada usually takes 7-14 working days after dispatch, and delivery to the US and the rest of the world usually takes 10-20 working days. Large, heavy items can take 4-8 weeks. Delivery times are estimates. Full details are in our Shipping Policy.

7. Cancelling an order

Except for custom-made products (see below), you can cancel your order for a full refund at any time before it is dispatched by emailing hello@clearhalo.com with your order number. Once an order has been dispatched it cannot be cancelled, but you can return it under our returns policy.

Custom-made and personalised products are made to your requirements, so once your order is placed it cannot be cancelled, refunded or altered, unless the item arrives damaged or faulty. Standard dispatch and delivery times do not apply to custom-made products, which need extra time for production and quality checks.

8. Returns and refunds

You can return any unused item in its original packaging within 60 days of delivery. Please email hello@clearhalo.com to start a return before sending anything back. Return shipping for change-of-mind returns is paid by the customer. Customers in the European Union may also cancel or return an order within 14 days for any reason. Refunds are made to your original payment method within 10 business days of us receiving and approving your return. Full details are in our Refund Policy.

9. Damaged items and warranty

9.1 Please check your order when it arrives. If an item arrives damaged or faulty, email us your order number with photos of the item and the packaging, and we will send a replacement or replacement parts at no cost to you.

9.2 Every item is covered by our 2-year warranty from the date of delivery. If a product develops a fault within 2 years, contact us and we will arrange a replacement, replacement parts or a refund. See our Guarantee and Refund Policy for details.

10. Product information, assembly and installation

10.1 We try to describe and show our products as accurately as possible. Colours and finishes may look slightly different on your screen, and natural materials vary from piece to piece. Sizes are approximate.

10.2 Many of our products are delivered partly or fully unassembled and need assembly or installation after delivery. If you are unsure whether an item needs assembling or fitting, please contact us before you order. Unless the product page says otherwise, prices do not include assembly or installation, and we do not provide an assembly or fitting service.

10.3 For your safety: bathroom and plumbing products (including toilets, shower units, baths, basins and taps) should be installed by a qualified plumber; electrical products, including light fittings and anything hard-wired into the mains supply, should be installed by a qualified electrician in line with local wiring and building regulations; furniture and other self-assembly items should be assembled by a competent adult following the instructions supplied, and wall-mounted items must be fixed with fixings suitable for your wall.

10.4 Before assembling or installing an item, please unpack it carefully and check that it is the correct product and that all parts are present and undamaged. Damage, faults or missing parts must be reported to us before the item is assembled, fitted, plumbed in, wired in or sealed. Once an item has been installed, we may not be able to accept it back as a change-of-mind return.

10.5 We are not responsible for damage, loss, injury or costs caused by incorrect assembly or installation, by not following the instructions supplied, or by installation by an unqualified person, including the cost of fitting, removal or reinstallation, except where the problem is caused by a fault in the product itself.

11. Customisation

We handle customisation requests, such as a different chain length, finish or size, case by case depending on your requirements. Please email hello@clearhalo.com with the product link and your requirements before you order, and we will tell you what is possible.

12. Reviews and content you submit

If you submit a review, comment or other content, it must be honest, lawful and not offensive, and must not contain other people's personal information. By submitting content you give us a worldwide, royalty-free licence to use, reproduce and display it on our website and marketing, and you confirm that you own it. We may remove or edit content at our discretion.

13. Intellectual property

All content on this website, including text, images, logos and software, belongs to Clearhalo or its content suppliers and is protected by applicable copyright and trademark laws. You may view and print content for your own personal use, but you may not copy, reproduce, distribute or use it for any commercial purpose without our written permission. You may link to our home page in a fair and lawful way, but not in a way that suggests any association with or endorsement by us.

14. Our liability

14.1 To the extent permitted by law, we are not liable for any indirect or consequential loss, or for loss of profits, data or goodwill, arising from your use of the website or our products, and our total liability for any order is limited to the price you paid for that order.

14.2 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited or excluded by law. Nothing in these terms affects the 2-year warranty or your statutory rights as a consumer.

15. Events outside our control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as carrier or customs delays, extreme weather, strikes or other disruption. If this happens, we will contact you and do what we can to reduce the delay.

16. Complaints

If you have a complaint, please email hello@clearhalo.com with your order number and we will do our best to resolve it quickly.

17. General

17.1 If any part of these terms is found to be unenforceable, the rest of the terms remain in full effect.

17.2 If we do not enforce any of our rights under these terms straight away, we can still enforce them later.

17.3 These terms, together with the policies referred to in them, are the entire agreement between you and us for your use of the website and your orders.

18. Governing law

These terms are governed by the laws of the People's Republic of China, and any dispute will be subject to the jurisdiction of the courts of the People's Republic of China. This does not take away any mandatory consumer protection rights you have under the law of the country where you live.

19. Contact

If you have any questions about these terms, please email hello@clearhalo.com.