Short answer: yes, Clearhalo ships free to every address in Australia, with no minimum spend. Customs duties and import taxes are already included in the price, so there is nothing to pay on delivery, and every order is tracked.
Delivery to Australia at a glance
| What | Details |
|---|---|
| Shipping cost | Free on every order, no minimum spend |
| Duties and import taxes | Included in the price, nothing to pay on delivery |
| Dispatch | Within 5-10 business days of payment, after final quality checks |
| Delivery after dispatch: lighting, decor and home accessories | Usually 7-14 working days |
| Delivery after dispatch: large furniture and bulky items (shower enclosures, sofas, beds, dining sets) | 4-8 weeks by heavy freight, still free. Delivered kerbside; white-glove delivery on request before you order |
| Tracking | Every order is tracked; the tracking link is emailed when your order ships |
| Returns | 60 days from delivery |
| Warranty | 2 years from delivery on every item |
Remote addresses can take a little longer, and custom-made items need extra production time. The estimate for your exact address is shown at checkout.
What can I order to Australia?
Everything in the store ships free to Australia, including chandeliers, ceiling lights, wall lights and Tiffany-style lighting, as well as furniture, bathroom fixtures, wall decor and rugs. Lighting is supplied for your country's voltage; see our voltage guide.
Returns and warranty for Australian orders
You can request a return within 60 days of delivery for unused items in their original packaging. Email hello@clearhalo.com with your order number before sending anything back. For a change of mind you arrange and pay for the return shipping. If an item arrives damaged, faulty or not as described, we send a replacement or replacement parts at no cost to you.
Every item is covered by a 2-year warranty against faults in materials and manufacture. If an item has to come back for a warranty claim, we cover the return shipping. See our returns policy and guarantee for the full terms.
Questions from Australian customers
Will I pay GST or customs fees when my order arrives? No. Duties and import taxes are included in the price you pay at checkout.
How long does a chandelier take to reach Australia? Most lighting is dispatched within 5-10 business days and then arrives in about 7-14 working days.
Can I change my delivery address? Yes, any time before your order is dispatched.
Can I cancel? Yes, for a full refund at any time before dispatch (custom-made items can't be cancelled once ordered). After dispatch you can return the item within 60 days.
Need help?
Our team is available 24/6 by live chat, by email at hello@clearhalo.com, or by phone on +1 212 537 6941 (US) or 0141 816 8493 (UK). Read what other customers say on Trustpilot, and see our full delivery information.