The terms below set out how delivery works, so that we both know what to expect.

1. General

All orders are subject to stock availability. We try to keep our stock counts accurate, but occasionally an item may not be available when you order. If this happens, we will dispatch the rest of your order and contact you to ask whether you would like to wait for the item or receive a refund for it.

2. Shipping costs

We offer free shipping worldwide. There is no shipping charge at checkout, whatever the size or destination of your order. Customs duties and import taxes are included in the price, so there is nothing more to pay on delivery.

3. Where we deliver

We deliver to every country except Iceland, Cyprus and Israel.

4. Delivery terms

4.1 Dispatch time

Orders are dispatched within 5-10 business days, after final quality checks. Our warehouse operates Monday to Friday during standard business hours and is closed on national holidays; we take steps to keep any delays to a minimum.

4.2 Delivery times

After dispatch, delivery to the UK, Australia and Canada usually takes 7-14 working days, and delivery to the US and the rest of the world usually takes 10-20 working days. The estimate for your address is shown at checkout.

4.3 Large, heavy items

Large, heavy items such as shower enclosures and some furniture can take 4-8 weeks to arrive. Heavy items are delivered kerbside. White-glove delivery (carried in and placed) is available on request; please contact us before you order.

4.4 Change of delivery address

We can change your delivery address at any time before your order is dispatched.

4.5 Delivery time exceeded

If your order has not arrived by the estimated date, please contact us and we will investigate.

5. Tracking

Every order is tracked. When your order is dispatched, we email you a tracking link so you can follow its progress.

6. Parcels damaged in transit

If a parcel arrives damaged, please refuse it from the courier if you can and contact us. If it was delivered while you were out, contact us with photos of the item and the packaging, and we will send a replacement or replacement parts at no cost to you.

7. Delays and cancellation

We work hard to make sure every order arrives by its estimated date, but occasionally manufacturing or shipping issues cause a delay. If your order is affected, our team will contact you and do everything we can to get it to you as quickly as possible.

Except for custom-made products, you can cancel your order for a full refund at any time before it is dispatched. Email hello@clearhalo.com with your order number. Once an order has been dispatched it cannot be cancelled, but you can return it within 60 days of delivery under our Refund Policy. Custom-made and personalised products cannot be cancelled once the order is placed.

8. Customer service

For all customer service enquiries, email us at hello@clearhalo.com, use live chat (24/6), or call +1 212 537 6941 (US) or 0141 816 8493 (UK).