How it works
Lighting, decor and home accessories: 7–14 working days to the UK, Canada and Australia; 10–20 working days to the United States and the rest of the world.
Sofas, beds, dining sets and other bulky items travel by heavy freight and take 4–8 weeks. Shipping is still free.
1. General
All orders are subject to stock availability. We keep our stock counts as accurate as we can, but occasionally an item may be unavailable after you order. If that happens, we will ship the rest of your order and contact you to ask whether you would prefer to wait for the item or receive a refund for it.
2. Shipping costs
Standard shipping is free on every order, worldwide, with no minimum spend.
Customs duties and import taxes are included in the price you pay, so there is nothing more to pay when your order arrives. If you are ever asked for an extra charge on delivery, contact us with the paperwork and we will resolve it.
Where faster paid delivery is available for your address, it is shown at checkout with its price and estimated timing before you pay.
3. Delivery times
3.1 Dispatch
Orders are dispatched within 5–10 business days of payment, once final quality checks are complete. Our warehouse works Monday to Friday, excluding public holidays.
3.2 Delivery
Delivery times depend on the item and where it is going. The estimate for your order is shown at checkout.
- Standard items (including lighting and home accessories): 7–14 working days to the United Kingdom, Canada and Australia; 10–20 working days to the United States and the rest of the world.
- Large furniture and other bulky items: 4–8 weeks, as these travel by heavy freight.
Shipping is free on both. Remote destinations can take longer.
Custom-made and personalised items need extra time for production and quality checks, so the times above don't apply to them. If you're planning a custom order, ask us about timing when you email us with your requirements.
3.3 Change of delivery address
We can change your delivery address at any time before your order is dispatched.
3.4 Late deliveries
If your order has not arrived by its estimated delivery date, contact us and we will investigate with the carrier straight away.
4. Tracking
When your order ships, we email you a tracking link so you can follow it all the way to your door. See how to track your order.
5. Damaged in transit
If a parcel arrives visibly damaged, please refuse it if you can and contact us. If it was left without you being there, take photos of the item and the packaging and send them to us. Items that arrive damaged are replaced or refunded, and you will not pay to send them back.
6. Changing or cancelling an order
Contact us as soon as possible. Before your order is dispatched we can usually change the address or variant, or cancel it. Once it has been dispatched it cannot be changed, but our 60-day returns still apply (see our refund policy).
Occasionally a delivery can be held up by customs checks in the destination country. These are outside our control, but if your order is affected we'll keep you updated and do what we can to reduce the delay.
7. Customer service
For any question about your delivery, email us at hello@clearhalo.com.
Questions about this page? Email hello@clearhalo.com.