Every item is covered for two years from delivery against faults in materials and manufacture.
Not right for your home? Return it within 60 days of receiving it.
Replaced or refunded, and you never pay to send a damaged item back.
Changed your mind? Orders that haven't shipped can usually be changed or cancelled.
Product guarantee
If anything you receive is damaged, not working or not as described, you are protected by this guarantee. Depending on the problem, we will send replacement parts, replace the item or refund you.
2-year warranty
Every Clearhalo order comes with a 2-year warranty from the day it is delivered. If a fault appears in the materials or the way the item was made, contact us and we will put it right with replacement parts, a replacement item or a refund.
How to make a claim
- Email hello@clearhalo.com with your order number.
- Add photos of the problem, the shipping label and the original packaging.
- We review your claim and contact you if we need more information.
- Once approved, we arrange replacement parts, a replacement or a refund.
Please contact us before sending anything back. If we can't fix the problem with a replacement or parts, we will arrange the return with you. We can't take responsibility for items returned without telling us first.
Cancellation guarantee
To cancel an order or change an item that hasn't been processed yet, contact us as soon as possible.
If the expected dispatch date of your order has passed and it still hasn't shipped, you can cancel it for a full refund, which returns to your original payment method within 5–10 business days. Orders that have already been dispatched can't be cancelled, but you are still covered by our 60-day returns (see our refund policy).
Questions about this page? Email hello@clearhalo.com.